Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. NOT ALL ITEMS ARE ELIGIBLE FOR RETURNS OR REFUNDS, PLEASE READ "RETURN AND REFUND POLICY" CAREFULLY TO DETERMINE IF YOUR PRODUCT(S) IS ELIGIBLE!

To be eligible for a return, your item(s) must be in the same condition that you received it, unworn or unused/unstained, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. Customer pays for return shipping and will be charged a 15% restocking fee.

*DISCLAIMER: We greatly appreciate your purchase(s) and support, so please understand that we are charging a 15% restocking fee to maintain our sustainable practices and purposes here at N96. Our products are majority MOD (Made-On-Demand) or MTO (Made-To-Order) for sustainability purposes to avoid back stock inventory and to help reduce waste. We are a slow fashion brand that focuses on providing more sustainable aspects for our products and the best results possible for our customers. Thank you so much for understanding! :)

To start a return, you can contact us at n96streetwear@gmail.com. Please note that returns will need to be sent back to the return address that it was received from, unless specified otherwise.

If your return is accepted, we’ll provide you with a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without FIRST requesting a return WILL NOT BE ACCEPTED OR REFUNDED!!!

You can always contact us for any return or refund questions at n96streetwear@gmail.com  *(Please allow approximately up to 24-48 hours for a response)

Damages and issues
Please inspect your order upon arrival and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right immediately.

Exceptions / non-returnable items
Certain types of items cannot be returned, such as final sale items or custom orders including special customized or hand-made orders; like in-house cut-and-sew garments, personalized/customized clothing and accessories (handmade balaclava masks, hats/ jewelry; earrings, necklaces, bracelets, etc). Please get in touch with us at n96streetwear@gmail.com if you have any questions or concerns about your specific item and if it can be returned. 

*Unfortunately, we CANNOT accept returns on final sale items or gift cards. ALL FINAL SALE ITEMS ARE FINAL WITH NO RETURNS, REFUNDS, OR EXCHANGES!!!

Exchanges
The fastest way to ensure you get what you want is to first return the item you have, and once the return is accepted, make a separate purchase for the new item. 

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. 

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund back to your account. 
If more than 15 business days have passed since we’ve approved your return, please contact us at n96streetwear@gmail.com.